Select the Read receipt or the Delivery receipt check box. Click E-mail Options, and then click Tracking Options.ģ. Under Voting and tracking options, select the Request a delivery receipt for this message or the Request a read receipt for this message check box. In the message, on the Options tab, in the Tracking group, select the Request a Delivery Receipt or the Request a Read Receipt check box.Ģ. In Outlook, you can set up a message so that each recipient has the option of notifying you that they have: (1) received the message and (2) read the message. Or perhaps you’re taking a survey within your company and want to be sure that everyone received and read the e-mail asking them to respond to the survey. You may be a teacher who wants to know that your students got their homework assignment that you e-mailed to them. You’ve sent out a very important message to someone. Message Tracking: When You Just Have to Know Because if you don’t do that first, they can’t use it.
First, let’s figure out how to set up message tracking. You can set it up for your recipients to let you know if they’ve read your note, but it’s really up to them. How can you be sure that someone has received and actually read your message? To put it bluntly, you can make it easy, but you can’t make it happen.
When it comes to e-mail, however, things aren’t so black and white. In life, when you order a meal in a restaurant, you know that the chef has received your “ message” because your food arrives a short while later (provided you’ve ordered off the menu and haven’t angered the chef by making too many suggestions). Reprinted with permission by Microsoft Office.
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